Receptionist

Erie Community College

Job Description

 

Department:
 

Institutional Services

 
Salary/Hourly

$38,405.00 Annual

 
Union/Position Status:

CSEA FT

 
Posting Closing Date:

December 7, 2023

Please note that the posting will close at midnight (12:00 AM) on the posting closing date.
This means any applications must be submitted by 11:59 PM the evening before.
 
JOB DESCRIPTION
 
DISTINGUISHING FEATURES OF THE CLASS :
 
The work involves serving at a reception desk of a County department, institution, clinic or agency receiving and directing callers and performing routine clerical tasks. Work is performed under the supervision of an administrative, technical or clerical employee of higher rank. Responsible for receiving clients, patients, officials and the public in person or on the phone, referring them to the proper staff member and maintaining related records and files. Does related work as required.
 
TYPICAL WORK ACTIVITIES :
  • Greets callers and directs them to the appropriate staff member, section or department, initiating a routing slip where necessary;
  • Maintains files on clients, patients or other callers and insures that files and records are readily available for staff usage;
  • Maintains neatness in the work area and keeps up bulletin boards;
  • Performs routine typing including letters, case histories, minutes and file records;
  • Maintains a log of appointments;
  • Receives and distributes incoming messages and packages and mail;
  • Operates a small department switchboard;
  • Refers telephone calls to proper staff personnel for answer;
  • Maintains time and attendance records;
  • Performs routine data entry.
 
KNOWLEDGE, SKILLS AND ABILITIES :
 
Candidates must be able to demonstrate awareness and sensitivity towards promoting an inclusive and diverse learning environment. Good knowledge of the current methods of maintaining and checking financial accounts and records; good knowledge of office terminology, procedures and equipment; good knowledge of business arithmetic; ability to make arithmetic computations rapidly and accurately; ability to understand and follow detailed oral and written instructions; resourcefulness; dependability; physically capable of performing the essential functions of the position with or without reasonable accommodation.
 
MINIMUM QUALIFICATIONS:
 
Graduation from high school or possession of a high school equivalency diploma and supplemented by one (1) year of office experience, which included public contact.
 
SPECIAL REQUIREMENTS:
 
Official transcripts will be required for successful candidates within 30 days of hire.
 
Contact Human Resources at (716) 851-1840 with any questions.
 
Our mission to offer quality education includes exposing our students to a diverse range of cultures, experiences and expertise. At SUNY Erie Community College, we value diversity and encourage applicants from all backgrounds to apply.
 
Notice of Non-Discrimination
SUNY Erie Community College does not discriminate in admission, employment, or in the administration of any of its policies and programs on the basis of race, color, religion, national origin, age, sex, gender, gender expression, gender identity, pregnancy, disability, sexual orientation, familial status, military status, domestic violence victim status, predisposing genetic characteristics, veteran status, criminal conviction, or any other characteristics protected by law. This applies to all students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting the Civil Rights Compliance Officer listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.
 
The following individual has been designated to handle inquiries regarding the College’s non-discrimination policies:
 
Civil Rights Compliance Officer
Human Resource Department
North Campus
6205 Main Street
Williamsville, NY 14221
(716) 851-1844
 
For further information on notice of non-discrimination, please contact:
New York Office
United States Department of Education
Office for Civil Rights, 32 Old Slip 26th Floor,
New York, N.Y., 10005-25010;
Tel (646) 428-3800; Email:
OCR.NewYork@ed.gov

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