Senior Program Manager

Grand Rapids Community College

Job Description

Senior Program Manager


Job ID: 1640

Posting Date: February 5, 2024

Department: Job Training & Workforce Training

Employee Group: Meet & Confer

Schedule: 40 hours/52 weeks, flexible

Compensation: Grade 15: $63,000

Benefits: Full Time

Reports to: Associate Dean, School of Workforce Training

Posting Closes: February 16, 2024



Plan, direct and coordinate projects to ensure that project goals are accomplished within the prescribed timeframe and funding parameters. The Senior Program Manager will act as a customer liaison to facilitate on time delivery of planned new program initiatives, operations for Job Training and Workforce Training programs as assigned by the Dean or Associate Dean of Workforce Training, and to ensure compliance with federal financial aid, veterans services, and assessment activities for non-credit programs.



  • Consults with leadership and reviews non-credit program class schedules, room assignments, and project proposals to determine goals, time frame, funding limitations, and procedures for accomplishing project, staffing requirements and allotment of resources.
  • Develops project plans specifying: goals, strategy, staffing, scheduling, contingency plans and allocation of available resources in partnership with the Associate Dean and Dean.
  • Identifies and schedules project deliverables, milestones, and required tasks.
  • Trains staff and faculty on topics related to assessment, compliance for non-credit financial aid, veterans’ services and workforce program funding.
  • Establishes standards and procedures for program and project reporting and documentation.
  • Reviews status reports prepared by project personnel and modifies schedules and plans as required.
  • Prepares project status reports and keeps management, clients and other informed of project status and related issues.
  • Confers with workforce faculty and staff to provide technical advice and resolve problems.
  • Develops business processes that ensure developed application meets all project requirements.
  • Develops and maintains technical and project documentation. Coordinates the collection, compilation and analysis or program data; develops, write and presents comprehensive (statistical and narrative) program reports.
  • Coordinates project activities with marketing/outreach, sales, operations, customer support, and client staff to ensure goals and requirements are met.



Education Credentials

  • Bachelor’s degree in Applied Arts, Communication, Career Technical Education or Business required.
  • Master’s degree preferred.
  • Project Management certification is preferred.


Work Experience
● 3-5 years’ experience working in business field, higher education, or career technical education.
● Technology experience in Microsoft Office Suite, Google products, experience using high education enterprise systems is preferred.


● Training and teaching others
● Communicating with supervisors, peers or subordinates
● Establishing and maintaining interpersonal relationships.
● Gathering information
● Thinking creatively
● Developing objectives and strategies.
● Selling or influencing others.
● Analyzing data or information


Physical Demands
● Must be able to drive to various meetings and events around the state of Michigan.


Mental Demands
● Ability to prioritize and work with multiple deadlines.
● Ability to work in a fast pace environment.
● Must maintain confidentiality.
● Must be efficient and possess good organization, problem-solving, decision-making and analytical skills.
● Must use good and independent judgement in handling sensitive or difficult situations.


Working Conditions
● GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
● Some schedule flexibility is needed to attend events or activities. Regular attendance during normal scheduled hours 80% of the time. There is the opportunity for some schedule flexibility to meet work needs.



  • Please fill out an application at Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
  • Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments.


GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment,
including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent iscrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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