Job Description

Compensation

$54,125.00 Annual

Job Description Summary

The Academic Advisement Center (AAC) at Santa Fe College (SF) is dedicated to assisting and supporting Associate in Arts (A.A) students who are embarking on their educational journey by providing information, guidance, and advisement. Through personalized guidance tailored to individual needs and goals, the Center provides valuable assistance for students navigating their degree program, exploring academic interests, and overcoming educational challenges.

Job Description

The Associate Director contributes to the overall success of the department by providing leadership, oversight, and operational direction to the Academic Advisement Center. The Associate Director is responsible for developing and implementing advising protocols, assessing program and learning outcomes, achieving objectives, and establishing and managing business functions related to policy, procedure, communication development, and data analysis. The Associate Director ensures the provision of high-quality training, supervision, and evaluation of the Advising team and sets the tone for a student-centered, high-performance culture.

Responsibilities and duties include:

• Provides overall leadership and direct supervision to the department to ensure successful operation, management, and maintenance of the Academic Advisement Center
• Develops and implements various advising protocols to aid in increasing student persistence and retention and ensures adherence to these protocols
• Oversees and integrates all software policies, procedures, and usage in the Advisement Center, offering technical assistance as needed.
• Directs the implementation of internal, external, and online activities in advising in collaboration with various campus partners to continually incorporate academic advising into the SF student experience.
• Supports the Advisement Center by providing drop-in advising services during peak, high-traffic times.
• Oversees the policies and procedures related to A.A degrees and the transfer of these degrees to the State University System (SUS) institution. 
• Develops appropriate relationships with colleagues at State University System institutions in order to improve SF transfer rates.
• Oversees coordination of SF’s guaranteed transfer programs and other related articulation pathways, maintaining and forming new relationships with internal and external constituents to ensure seamless transition for students.
• Regularly assesses program and learning outcomes through scheduled program review and uses the results to establish goals, set targets, and develop annual plans collaboratively with other areas of the college that improve student access, retention, learning and success.
• Analyzes and interprets data, identifies trends and patterns, and provides data-driven recommendations to the Director of Collegewide Advising to improve efficiency and quality of advising services.
• Onboards, retains, and provides professional development opportunities for full- and part-time staff of the AAC.
• Cultivates and maintains a work environment that involves trust, respect, open communication, creative thinking, and cohesive team effort.
• Facilitates high quality training, supervision, and evaluation of the Advising team, providing guidance and support to staff as needed.
• Prepares and compiles reports for the Director of Collegewide Advising as requested.
• Addresses escalated student issues in a professional and timely manner and responds to student and parent complaints.
• Represents the department effectively to others in the college and community.
• Serves as departmental budget authority and facilitates authorization of payroll.
• Manages the AAC website on a continual basis and updates information as needed.
• Stays abreast of emerging issues in advising and is proactive in developing best practices in those areas to meet the needs of students and the college.
• Ensures adherence and compliance with college regulations and state and federal guidelines relating to advising and for reporting purposes.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Strictly honors the privacy, security and confidentiality of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned. 

Reports to: Director, Collegewide Advising

QUALIFICATIONS

Required: A bachelor’s degree in education or a related field with at least four (4) years of experience in academic advisement, student affairs, student services, counseling or a related field or a combination of education and experience equal to eight (8) years is required. Additionally, at least two (2) of those years must involve direct supervision, office management, or project management.

Additional Requirements:  A criminal background check will be conducted.

Preferred: A master’s degree in education or a related field with demonstrated success in supervisory and operational roles. 

General Knowledge, Skills and Abilities:

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Leadership – has demonstrated success as an entrepreneurial, high energy, driven, hands- on leader. Possess expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Results Orientation – proven ability to set and exceed established targets.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process:  All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
 
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.

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