We are seeking a Pro Fee Coordinator who will be responsible for assisting in maintaining and monitoring the day-to-day processing of functions within the business unit. Responsible as a team lead in assisting in reviewing and analyzing the accuracy of staff work. Will assist in weekly and monthly report preparation, developing office policies and procedures, serve as a lead for troubleshooting and problem solving and will be expected to exercise independent judgment. Maintain strict confidentiality of patient and staff information. Promote teamwork and assist in identifying areas of improvement and recommend coordinated actions to bring about changes.

Specific Duties and Responsibilities

Procedural Knowledge

• Responsible for maintaining and monitoring the day-to-day processing of assigned billing functions within the Unit.
• Serve as team lead responsible for reviewing and analyzing the accuracy of staff work.
• Responsible for overseeing the business unit in the absence of the management.
• Assist in training new staff and existing staff members.
• Provide feedback regarding problems to management and assists in problem resolution.
• Generate weekly and monthly productivity reports as assigned.
• Communicate with appropriate individuals outside the assigned department or institution as designated by management.
• Assists management in assigning and tracking a portion of the daily work.
• Serves as back-up for report generation in Manager’s absence.
• Serve as a resource for staff questions and provides staff training as needed.
• Identifies and resolve key issues and takes appropriate action to respond to complex patient and medical insurance inquiries.

Technical Knowledge

• Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI).
• Working knowledge of JHU/ PBS Billing Applications.
• Utilize online resources to facilitate efficient claims processing.
• Uses relevant functions of (IDX) and (EPIC) billing systems.
• Professional & Personal Development:
• Participate in on-going educational activities.
• Assist in the training of staff.
• Keep current of industry changes by reading assigned material on work related topics.
• Complete three days of training annually.

Service Excellence

• Customer Relations
• Self-Management
• Teamwork
• Communications Ownership/Accountability
• Continuous Performance Improvement

Special Knowledge, Skills & Abilities

• Strong organizational and analytical skills.
• Excellent organizational skills.
• Aptitude for figures and attention to detail.
• Ability to interact effectively.
• Capable of meeting deadlines and working well under pressure.
• Knowledge of PCs and PC applications.
• Excellent interpersonal, communication and customer service skills required.

• High School Diploma or graduation equivalent. 
• Two year's experience in a specialty area or previous medical billing experience in a similar environment is required.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Knowledge of JHM and JHU/ PBS billing applications.

Classified Title: Pro Fee Coordinator 
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($49,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F, 8a-430p 
Exempt Status: Non-Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: ​​​​​​​SOM PMR Production Unit Billing  
Personnel area: School of Medicine