Recruitment and Engagement Coordinator
Job Description
Located in the heart of the Appalachian region, Virginia Highlands Community College (VHCC) serves the city of Bristol, Washington County, and the western portion of Smyth County, Virginia. In view of Mt. Rogers and Whitetop Mountain, VHCC serves as a beacon for educational opportunities at Exit 14 on Interstate 81 in historic Abingdon, Virginia. With a robust 56-year heritage, VHCC serves students in the service region through a Workforce Development Division, a Professional and Technical Studies Division, an Arts and Sciences Division, and a Health Program Division. VHCC awards workforce credentials, as well as Associate of Applied Science degrees, Associate of Arts and Sciences degrees, certificates, and career studies certificates. As one of 23 institutions in the Virginia Community College System, VHCC has served students from across the region, including northeast Tennessee, eastern Kentucky, and western North Carolina by providing quality and affordable education, training, and cultural activities through an array of flexible, diverse programs that enable community members to succeed today and in the future. More information about VHCC may be found at http://vhcc.edu/
- Engage with prospective students in the community and at the high school level to create a pipeline for admissions;
- Conduct presentations and campus tours to improve visibility with potential applicants and throughout the community;
- Recruit first time, returning, and post-traditional students through consistent engagement and communication campaigns;
- Facilitate interdepartmental communication with Admissions, Financial Aid, Academic Advising, and various campus offices to ensure a consistent and smooth transition from applicant to student;
- Work with high school navigators, college faculty, marketing and support staff to improve rates of enrollment and first day participation;
- Oversee the college’s customer relationship management tool.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Bachelor’s degree;
- Demonstrated ability to provide a high level of customer service to students, parents, faculty and staff;
- Supervisory experience;
- Working knowledge of a customer relationship management tool such as Salesforce;
- Demonstrated experience in successful college recruiting.
- Master’s degree;
- Working knowledge of grants and grant funded positions;
- Ability to utilize computers systems and software programs such as Microsoft Office Suite;
- Experience with successful marketing/social media campaigns;
- Strong presentation and facilitation skills;
- Working knowledge of curricular and workforce programs, academic requirements, career opportunities and qualifications, and enrollment services processes in a higher education setting.
- Ability to work individually or as part of a team;
- Demonstrated ability to establish and maintain effective relationships with internal and external stakeholders important to the college.
- A letter of interest addressing qualifications for position and view of the community college mission;
- Resume;
- A FULLY completed Commonwealth of Virginia employment application online through the Recruitment Management System at https://jobs.vccs.edu/postings/68829;
- Names of three professional references with current addresses and telephone numbers;
- Complete and legible set of unofficial transcripts;
The job announcement may be accessed at https://jobs.vccs.edu/postings/68829 (click on About the College and Employment Opportunities). For questions about the on-line application process please call (276) 739-2425.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest.
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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