Job Description

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Position Summary/Purpose of Position:

• identify opportunities for collaboration with instructors, gamers, researchers, policymakers, funders, communities, etc., including collaborations that grow revenue (e.g., instructors purchasing sims), those that further ICONS’s mission (e.g., policy trainings, academic consortia, community outreach, etc.), and those that raise ICONS’s profile (e.g., interdisciplinary workshops, speaker series, research consortia, etc.);
• lead “engagement marketing” efforts to directly connect with ICONS stakeholders and collaborators across multiple channels, including interviews, events, workshops, newsletters, conferences, social media, customer service, and general networking as well as targeted and general outreach marketing;
• research, identify, and engage with potential collaborators; develop and maintain a stakeholder database to track interactions and collaborations on an ongoing basis; and develop ICONS brand personas to help the team understand the various stakeholders who engage with us (agencies, funders, instructors, etc.) and the outreach partners who engage with these stakeholders;
• act as the main external point of contact within ICONS across its full portfolio of activities, including customer service requests and business administration interactions;
• coordinate internal project management processes in collaboration with other ICONS staff, manage the internship program, and contribute to strategic planning processes within ICONS; and
• other outreach, administrative, or basic research tasks as needed.

Benefits Summary

Faculty Benefits Summary

Minimum Qualifications:

• Bachelor’s degree in social science, education, policy, communications, business administration, marketing, or related field.
• Demonstrated ability to effectively communicate (written and verbal) and build relationships with a variety of stakeholders from diverse intellectual and cultural backgrounds.
• Familiarity with one or more of the topics in ICONS’s research agenda or simulation catalog, as evidenced by experience in research, teaching, training, or consulting on those topics.
• Experience with basic data collection and analysis targeted at actionable insights.

• At least two years of work experience in a role requiring effective, systematic, multi-channel stakeholder engagement.

• Advanced degree in social science, education, policy, communications, business administration, marketing, or related field OR at least four years of work experience in a role requiring effective, systematic, multi-channel stakeholder engagement.
• Ability to demonstrate at least minimal consistency with two or more of the “preferred qualifications” listed below (i.e., at least two of the bullets in the list).

Preferences:

• A proven track record with small organizations managing, growing, and supporting effective, diverse, and mission-aligned networks or coalitions within academic, governmental, or non-profit sectors.
• Proficiency in stakeholder or ecosystem mapping, market analysis, social network mapping, or related methods.
• Familiarity with qualitative, participatory, or systems research methods (e.g., qualitative coding, action research, group model building).
• Experience in the education market as an instructional designer, instructor, customer-service provider, or marketer — or as a consultant designing and delivering trainings or workshops — with a preference for experience with educational technology, role-playing games, wargaming, data science, or web apps.
• Familiarity with project management methods and technologies such as Agile suitable for small research or knowledge-based teams.
• Familiarity with processes and tools for customer relationship management (CRM), newsletter distribution, surveys, and data management.
• Knowledge of engagement marketing, social media strategies, media outreach, audience engagement, or platform visibility.
• Multilingual capabilities, cross-cultural experience, and/or experience engaging effectively and sensitively with diverse communities and historically marginalized groups.

Additional Information:

• Ecosystem. ICONS regularly engages multiple audiences across a wide range of sectors on a wide range of topics and for a wide range of purposes. Instructors worldwide use ICONS educational simulations in their classrooms. Corporate and government sponsors use ICONS simulations and the ICONSnet platform for high-impact training. Experts at government agencies, universities, nonprofits, consultancies, and think tanks collaborate with us through workshops, research projects, and knowledge-sharing endeavors. Colleagues across the University of Maryland system organize around topics of common or public interest.
• Research. ICONS’s funded research currently focuses on integrating artificial intelligence and social-complexity modeling into the science and practice of wargaming. Additional research topics over the next two years are likely to include democratic recovery, mass shootings, accelerationism, Arctic and Indigenous security, regional dynamics of Russia, negotiation and crisis communication, disinformation and influence campaigns, peacebuilding, or asymmetric conflicts.
• Simulations. The ICONS education catalog, used by dozens of instructors and thousands of students every year, currently includes about two dozen human-to-human role-play simulations on a wide range of political, environmental, and economic scenarios. Many of these are updated annually, and in the next two years we will be looking to expand the catalog to include new topics of interest to ICONS’s community of stakeholders.

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