Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

The position of Release of Information (ROI) Customer Advocate reports to the ROI Team Lead and is mandated under HIPAA regulations and Institute policy to protect a patient’s privacy by ensuring that every authorization to release Personal Health Information (PHI) is in compliance.  The job requires direct contact with a customer base that includes patients, clinical staff and management, excellent communication skills are essential to be able to provide clear and concise instructions for obtaining medical records quickly and efficiently.  Additionally, this position will be able to reflect and convey the professionalism and compassion of both the HIS Department and the Institute by enthusiastically promoting the teamwork necessary to provide the highest level of service.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

• • Experience using medical information systems.
  • Communicates a thorough knowledge of the confidentiality and privacy laws established by Federal and State guidelines and adheres to DFCI and departmental policies.
  • Demonstrates strong interpersonal skills that include excellent oral communication skills along with the delivery of exemplary customer service.
  • Ability to work in a fast paced, sometimes stressful environment.
  • Following orientation period, must demonstrate a thorough knowledge of related policies and procedures.
  • Must be detailed oriented.
  • Must have ability to multi-task and adapt to changes quickly in conjunction with customer interruptions.
  • Must have the ability to work both independently and as part of a team.
  • Must be self-motivated, proactive in communicating progress and issues, able to manage time effectively to meet deadlines and prioritize workload.  Ability to act professionally to ensure that PHI is kept confidential.
  • Performs self-quality checks on all work to assure completeness and accuracy of the release.
  • Work requires sorting documents alphabetically, sequentially by numbers, dates, and types.
  • General knowledge of office equipment such as fax machine, mail machine, copier, scanner, etc.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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