The Patient Support Services Supervisor supports the Hillcrest Critical Care Support Services by managing the administrative operations of multiple patient support services departments for the Medical Center. Administrative oversight includes developing objectives and policies, developing and monitoring department budgets, evaluating department productivity and personnel performance, and evaluating requests for new or additional services for departments under direction. Activities also include contributing to strategic planning and directing all activities of patient support services departments through subordinate staff.

Provides administrative oversight includes developing objectives and policies, developing and monitoring department budgets, evaluating department productivity and personnel performance, and evaluating requests for new or additional services for departments under direction. Activities also include contributing to strategic planning and directing all activities of patient support services departments through subordinate staff.

• Seven (7) years of relevant telemetry monitoring experience/ training to include at least two (2) years of lead/supervisory experience OR a Bachelor's degree in a related area and three (3) or more years of relevant experience.

• Successful completion of a Telemetry ECG technician program, Telemetry Tech orientation, or EKG Class.

• BART or BLS certification at time of hire with commitment to get BART within six months of hire date.

• Ability to supervise administrative and / or para-technical team. Ability to motivate and inspire staff.

• Strong knowledge of applicable patient care support activities and systems.

• Knowledge of internal policies, relevant federal and state laws and regulations. Ability to apply knowledge to identify compliance risks.

• Working knowledge of human resources activities including the ability to monitor, evaluate, and document employee performance.

• Ability to employ critical thinking to analyze issues, develop recommendations, and resolve problems.

• Strong written, verbal and interpersonal communication skills.

• Ability to collaborate effectively across all levels of organization.

• Working knowledge of business software, EHR systems and relevant specialized clinical applications. Ability to produce reports.

• Epic, UCSD Paging & Scheduling Systems.

• Two positions are available: one for a day shift and one for a night shift. Candidates must be willing to work rotating weekends and holidays.
• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.