Santa Fe College (SF) has been recognized as one of the top-rated community colleges in the United States. Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity. SF enrolls over 16,000 students each semester, retains and completes over 60% of students every academic year, while over 10% transfer into the University system.

The Student Services Connector is an intricate part of the College’s recruitment and enrollment management efforts and serves as an extension of the admissions, records, financial aid, and advisement offices providing frontline services and assistance for new and prospective students at the Northwest location in person, online, or via telephone. The Student Services Connector provides high level assistance with processes and procedures for admissions, records, and financial aid, as well as assistance with coordination of scheduling, testing, and other campus services. This position works in collaboration with college departments and makes referrals as appropriate and helps to link students to resources. Additionally, the Student Services Connector oversees part-time members of the Admissions team who provides student support at the front desk and is responsible for ensuring a welcoming atmosphere to the Office of Admissions for prospective, new, and current students.

• Receives visitors in person and respond to inquiries by telephone, email, and chat to assist students with application, enrollment, testing, and registration processes or other specific student support services.
• Reviews and accepts documents that are required for students’ admission to the college, including test scores, Florida residency documents, and high school transcripts. 
• Maintains an electronic check-in system for students visiting the Office of Admissions, ensuring that students are served in a timely and efficient manner.
• Aids students in completing required documents. 
• Provides technical support for students.
• Provides immediate information and updates regarding inquiries about college events and processes.
• Provides direct administrative support and assistance pursuant to established guidelines and work collaboratively with college departments as needed determining when referral to another department is appropriate.
• Maintains orderliness and cleanliness in the Office of Admissions front counter and lobby, ensuring that necessary information is readily available for students.
• Oversees front desk functions, including scheduling front desk staff and conducting admissions trainings as needed. 
• Resolves routine issues and conduct referrals when resolution requires in-depth expertise from the specific service area at the college.
• Communicates, collaborates, and maintains relationships with internal and external community constituents. 
• May organize and facilitate meetings and special events, schedule and coordinate dates and times, venues, attendance, agendas, and facility arrangements according to the specific location of assignment.
• May monitor, reconcile, and assist with fiscal administration for the department including, but not limited to, budgets, funding, purchase orders, Pcards, grants, and/or contracts according to the specific location of assignment.
• Prepares special reports, summaries or replies to inquiries by compiling data and statistics from various departmental resources.
• Manages and updates program websites and publications with the most current, accurate and timely information.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Provides service excellence through courteous, informed, accessible, approachable and professional engagement.
• Performs other duties as assigned.

Required: An associate degree and two (2) years of related work experience and/or a combination of education and experience equal to four (4) years.    
Additional Requirements:  A criminal background check will be conducted.
Preferred:  Knowledgeable of college and community resource. An understanding of application materials and enrollment and financial aid processes, and advisement principles.

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Results Orientation – proven ability to set and exceed established targets.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. http://www.sfcollege.edu/eaeo/
 

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions.

Preference will be given to eligible veterans and spouses of veterans.