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SENIOR STUDENT SERVICES SPECIALIST (CAREER CENTER)

Job Description

Basic Functions

**FIRST DATE OF REVIEW IS SCHEDULED FOR JULY 26, 2024**

THIS POSITION IS ASSIGNED TO THE CAREER CENTER


THIS POSITION IS FULL-TIME, (12) MONTH, $69,912 ANNUALLY  

 (RANGE 27 OF THE CLASSIFIED SALARY SCHEDULE)

Categorically Funded Position

(Continued employment is subject to availability of funds)


FAIR LABOR STANDARDS ACT (FLSA) POSITION STATUS:  NON-EXEMPT 

The hours of these positions are Monday through Friday, 8:30 a.m. - 5:00 p.m. with some possible evenings and weekends. Hours of employment are subject to change based on student or departmental needs. 


DEFINITION

Under direction, provides   program administrative and coordinative  support to facilitate students’ access to programs and benefits designed for student self-sufficiency and academic success; guides students through program availability, eligibility and the application process;  identifies student needs and determines program options, including referring students to other campus or community resources; coordinates services with District staff and external organizations; and performs related duties as assigned.


SUPERVISION RECEIVED AND EXERCISED

Receives direction from assigned supervisory or management personnel. Exercises technical and functional direction over, and provides training to, less experienced staff. Exercises no direct supervision over staff.


CLASS CHARACTERISTICS

This is the specialized classification in the Student Services series responsible for performing the most complex work assigned to the series. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties and ensure efficient and effective delivery of program services. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services and complete assignments. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements. 

Representative Duties

EXAMPLES OF TYPICAL JOB FUNCTIONS 

Management reserves the right to make reasonable accommodations so that qualified employees with verified medical conditions can perform the essential functions of the job.

  • Participates in the formulation, development, and implementation of program policies and procedures for the assigned student services function; program areas include, but are not limited to, admissions and records, employment, and other programs which lead to student academic success and self-sufficiency.
  • Serves in a lead worker capacity within an assigned functional area; provides guidance and training to staff, counselors, and other constituent groups as it relates to degree audit education, and academic program evaluation; advises on what tasks/actions are necessary for the program and how they are to be accomplished; assists in the degree audit process and ensures quality control for diploma audits.
  • Analyzes and evaluates student records, transcripts, course descriptions, course sequencing, program, certificate, and transfer requirements, and course level; conducts formal detailed evaluations of incoming transcripts, unit values and grading systems; determines equivalencies to District coursework; evaluates student applications for certificates and degrees; verifies information accuracy adjusts student academic records in compliance with state regulations and District policies.
  • Works with the District’s technology staff in implementing, testing, maintaining, and troubleshooting automated systems and software in assigned program areas; evaluates system functionality after upgrades and/or patches are applied.
  • Interacts and communicates with instructors, counselors, administrators, other staff, faculty, and outside agencies and community groups/partners to coordinate, implement, and evaluate the assigned program and to exchange information; attends and conducts presentations at District orientation sessions; provides information and answers questions from students, staff, and the general public; assists in developing surveys and other assessment measures; and compiles results for program evaluation.
  • Coordinates the District’s daily operations for student self-sufficiency programs such as CalWORKs/TANF, including employment counseling and access to jobs within the community; establishes procedures for services and program participation guidelines.
  • Provides students with career and vocational information and program requirements; contacts and interviews students, parents, faculty, staff, and various outside organizations to assess students’ need for services such as career guidance, job placement, financial aid, tutoring, counseling, and childcare; makes referrals to services as necessary; signs contracts with local organizations employing students. 
  • Oversees and coordinates the processing of a variety of documents related to the assigned student service area; maintains and creates student files and records; gathers, compiles, tracks, and evaluates program data and statistics; prepares and maintains a variety of narrative and statistical records and reports on program activities and effectiveness.
  • Maintains accurate and detailed spreadsheets for program budget purposes; records expenditures; transfers funds and maintains current account balances; performs research on variances and monitors impact on program funding and budgets for manager review and approval. 
  • Performs research on variances and monitors impact on program funding and budgets.
  • Works productively and cooperatively with others by demonstrating respect, patience, and equitable treatment of all internal and external customers. 
  • Observes and complies with District and mandated safety rules, regulations, and protocols.
  • Performs other related duties as assigned.

Requirements

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

  • Equivalent to an associate degree with coursework in social services, education, or a related field.

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