Under the general supervision of the Oncology Access Manager, this position will serve as the Clinical Care Coordinator for assigned Oncologists, Oncology Surgeons, and Advanced Practice Providers.

Duties include high-level administrative support and planning and managing clinical activities. Manages and maintains complex calendars for meetings and appointments. Assists with coordination of travel arrangements and processes reimbursements of expenses as needed. Prepares and distributes clinic notes and medical records to referring physicians. Coordinates and executes projects. Coordinates weekly General Tumor Boards and organizes all logistics, which includes collection and compilation of pathology reports/slides/films for each patient case from internal and external sources, and sends to Pathology & Radiology Departments for review, organizes all patient clinical information in a presentable manner, scheduling weekly meetings, and maintaining historical records on all patient cases reviewed. Attends meetings and takes minutes to prepare and distribute to all team members. Communicates with faculty, clinic staff, administrators, professional organizations, and outside agencies (i.e., insurance companies and community medical groups) as needed to complete daily job duties.

The Clinical Care Coordinator is responsible for registering new patients, triaging all incoming New Patient referrals, including registration of new patients, financial arrangements, and providing customer service to schedule the patient. Schedules surgical procedures, which includes the following: Coordinates the logistics of multiple departments and areas of specialty (e.g., operating room schedulers, pre-op clinics, anesthesia, and admissions) to schedule time in the Operating Room or Procedure Room; schedules clinical and surgical appointments; communicates surgery time and location with patients and family members, as well as the Surgical Oncologists; and adds all information into the UCSD computer systems. Other duties are assigned as needed.

• Three (3) years of related experience in a large, complex healthcare setting.

• Experience scheduling appointments and updating registration.

• Experience working with Health Insurance companies and Community Medical Groups.

• Demonstrated computer skills and be able to work between multiple systems during calls.

• Knowledge of surgery scheduling and authorization.

• Excellent verbal and written communication skills.

• Exceptional customer service abilities for effective collaboration with care teams and all patients and families.

• Possesses problem-solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.

• Prior Oncology experience.

• Experience with Epic EHR system (including Cadence).

• Experience in supporting physician faculty travel, reimbursements, and calendar management.

• Knowledge of medical/scientific terminology.

• Knowledge of various insurance products and 3rd party payors.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

• Flexible with work assignments, may float across oncology divisions when needed. Must be available to work on-site, Monday - Friday, from 8:00 a.m. to 4:30 p.m.