Job title: Deskside Support Technician II
Location: San Diego, CA
Area Code: 858
Zip Code: 92127
Start Date: Right Away
Shift: 1st Shift
Keywords: #desksidesupport #techsupport #desksidetechnician

A Deskside Support Technician II job in San Diego, CA is currently available through Belcan. This is a position where you will be responsible for providing support to one of our key international pharmaceutical clients. In this role, you will be the point of escalation for the NA Service Desk for all issues that require an onsite visit or problems that cannot be resolved in the Service Desk time requirements. The responsibilities include responding to Level 1-3 technical support incidents and requests as well as performing troubleshooting procedures and solving technical problems on Microsoft Office, Windows and various commercial and client proprietary software. Technician will also utilize remote access tools to connect to client PCs to resolve complex issues. Compensation will be $30-$33/hour, based on experience.


Deskside Technician Job Duties:
*Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10, macOS and Office 365 and Polycom videoconferencing systems.
*Diagnose hardware issues, order parts, and replace faulty components.
*Answering user questions directly related to Windows 10, macOS, Office 365, and other supported applications.
*Use SCCM to push and install approved corporate applications.
*Troubleshoot and resolve issues related to software and hardware compatibility.
*Face to face and hands on troubleshooting are required.
*Resolve wide range of software issues remotely using remote tools such as Beyond Trust, SCCM Remote, and MS Teams.
*Follow detailed technical instructions to ensure adherence to corporate quality standards.
*Document all issues using ITSM ticketing system.
*Escalate unresolved calls to the next level support team using ITSM ticketing system.
*Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
*Maintain a high degree of customer service for all support queries and adhere to all service management principles.
*Publishing support documentation to assist staff with requests for information & provide staff training if required.
*Use Active Directory for managing users, groups, and computers.
*Reimage laptops and desktops as needed following company policy.
*Installation of network MFD printers.
*Assist Infrastructure, Network, Lab, and Application teams as needed to resolve issues. *Smart Hands
*Identify cabling types. (fiber, ethernet, power, etc.)
*Familiarity with different kinds of equipment. (Routers, switches, servers, consoles, UPS, PDU"s, etc.)
*Remove and install hot plug components (like HDDs or switch cards)
*Perform a power cycle on an IT equipment (Router, switch, server, etc.)
*Take inventory of equipment, take digital photos, and record serial numbers.
*Complete and maintain patching in end-user's stacks.
*Comfortable with laboratory environments and troubleshooting a variety of laboratory equipment.
*Follow SOP's and signoff on actions per documented procedures.

Requirements:
*Associates degree preferred or combination of equivalent experience.
*Minimum 5 years of experience providing end user support in an enterprise environment.
*Strong working knowledge of Windows 10, macOS and Office 365.
*Working knowledge of network and PC operating systems.
*Working knowledge of TCP/IP.
*Hardware & Software troubleshooting experience required.
*Prior experience on enterprise systems with 500 or more.
*The following certification or comparable valid ones: MCSA or MCSE.
*Experience in controlled environments, like pharmaceutical or labs is a plus

If you are interested in this Deskside Support Technician job in San Diego, CA, please use the "apply now" link provided.

Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.

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