HR Service Center Specialist
Job Description
Posting Number
PG194269SPInternal Recruitment
NoWorking Title
HR Service Center SpecialistAnticipated Hiring Range
$47,000 - $49,000Work Schedule
Monday-Friday, 8:00am-5:00pmJob Location
Raleigh, NCDepartment
University HR Service CenterAbout the Department
NC State University Human Resources provides services to employees subject to the NC Human Resources Act (”SHRA” employees) as well as faculty, administrators and professionals exempt from the NC Human Resources Act (“EHRA” employees), temporary employees, and student employees. NC State is a non-unionized environment and part of the University of North Carolina System.
University Human Resources (UHR) is composed of the following talented teams: Benefits, Employee Wellness, and Work-Life; Classification & Compensation; Employee Relations; HR Communications; HR Continuous Improvement; HR Information Management & Analytics; Learning & Organizational Development; Onboarding; Executive Search Services; and Talent Acquisition & Employment. To support the academic, research, and extension mission and goals of NC State, the Division of Human Resources implements a strategic university-wide approach in all of its human resources functions to provide innovative HR services to our campus community utilizing an agile HR mindset and cultural approach.
University Human Resources (UHR) is composed of the following talented teams: Benefits, Employee Wellness, and Work-Life; Classification & Compensation; Employee Relations; HR Communications; HR Continuous Improvement; HR Information Management & Analytics; Learning & Organizational Development; Onboarding; Executive Search Services; and Talent Acquisition & Employment. To support the academic, research, and extension mission and goals of NC State, the Division of Human Resources implements a strategic university-wide approach in all of its human resources functions to provide innovative HR services to our campus community utilizing an agile HR mindset and cultural approach.
Essential Job Duties
Are you someone who enjoys helping others and making a difference? As an HR Service Center Specialist, you’ll be the go-to person for both internal UHR and campus employees as well as external customers, helping them navigate everything related to University HR—whether it’s answering questions, resolving issues, or pointing them in the right direction.
Key responsibilities include but are not limited to:
- Deliver top-notch customer service through phone, email, in-person, and HRNow (ServiceNow).
- Answer HR-related questions from employees, faculty, managers, and more—escalating issues when needed.
- Help users understand how to navigate HRNow (ServiceNow) for self-service and support.
- Assist job applicants with the basics of the hiring process, like password resets and recruitment questions.
- Process I-9 forms, conduct background checks, and verify education.
- Stay up to speed on HR services and share info when needed.
If you’re tech-savvy, enjoy problem-solving, and want to be part of a team that helps others, this could be the role for you! You Belong Here!
At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition (https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.
At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition (https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.
Other Responsibilities
- Generate and disseminate communications as directed such as separation letters.
- Identify gaps in the delivery of customer service and provide solutions.
- Provide assistance in performing and conducting special projects.
- Effectively manage conflicting priorities.
- Collaborate with colleagues to understand employee/client needs and requirements.
- Other duties as assigned by management.
Minimum Experience/Education
Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
- Proven ability to deliver outstanding customer support, maintaining professionalism and clear communication across all channels.
- Track record of quickly grasping new information and applying it effectively within tight timeframes.
- Demonstrated ability to think creatively and resolve customer issues completely, finding solutions that work.
- Experience handling sensitive situations with care and maintaining confidentiality at all times.
- Ability to balance and prioritize multiple projects in a fast-paced, dynamic environment.
- Proven ability to connect and build rapport with individuals from diverse backgrounds, fostering an inclusive environment.
- Familiarity with processing I-9’s, Background Checks and education verifications.
Preferred Qualifications
- Proficient in Excel, Word, PowerPoint, or similar tools to manage tasks and create documents.
- Skilled in using Gmail (or similar platforms) for effective communication and task management.
- Ability to learn and use modern platforms like ServiceNow (or similar HR case management tools) efficiently.
Required License or Certification
N/A
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
10/07/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
10/11/2024Notice to Applicants
Please note that the work history on your resume, must also be included in your application.
Special Instructions
Please include a Cover letter, resume and list of 3 professional references. One of which should be a recent or current supervisor.
Position Number
00111089Position Type
SHRAPosition Classification Band Title
Human Resources SpecialistPosition Classification Band Level
ContributingPosition Classification Salary Range
$ 34,320 - $ 70,983Salary Grade Equivalency
GN06Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventTime Limited Position
NoDepartment Id
481201 - UHR Service CenterAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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