Job Description

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 12555
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and the UT Health Science Center at San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 10/29/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range:

Level I: $40,164

Level II: $44,179

Hours: up to 40 hours per week, non-exempt.

Required Application Materials:

• Resume is required.
• Cover Letter is preferred.

Essential Functions

Responsible for directing police and emergency responders to locations within the boundaries of the jurisdiction of UTSA Police Department as specified by the UT System Police in order to provide an appropriate police response and action.

Assist in providing rapid law enforcement response to campus emergencies by directing responding officers to the scene via police communications.

• Think and act promptly in emergencies, to analyze a situation quickly and accurately and take or suggest an effective course of action.
• Operate emergency phones, two-way radios, telecommunications and computer terminal equipment, surveillance camera systems, alarm and security systems.
• Receive and record information and requests related to police services.
• Dispatch police officers and notify command officers, supervisors and administrative personnel of incidents.
• Coordinate and direct a number of simultaneous law enforcement and emergency response activities to provide police, fire and EMS service during campus emergencies.
• Obtain, input and receive data related to police activities such as criminal history, warrants and vehicle registration.
• Handle requests for police, fire and EMS services from students, faculty, staff, and visitors.
• React calmly, quickly and decisively in emergency situations.
• Relay information from field officers requesting back-up and support services such as EMS, rescue, and fire equipment.
• Maintain manual and computerized logs and reports.
• Complete required reports and communicate with other police/fire/ambulance agencies.
• Operate various computer terminals including the Computer Aided Dispatch system, TLETS II / NLETS, TCIC/NCIC(DPS), DSX Access control, CompleteView CCTV control, GCC Fire Alarm monitoring, E911 Emergency call system, Mirra digital recorder, DCC Notifier emergency notification system.
• Obtain, summarize and relay information both orally and in written form.
• Activate emergency procedures for fire evacuations or similar emergencies.
• Operate specialized communication networking equipment and computer terminals to access confidential and restricted law enforcement (TLETS) information.
• Test and assure that all communication center equipment is functional and notify the shift supervisor/ PCO Manager when repair is needed or malfunctions occur.
• Work on any assigned shift, with varying days off.
• Performs other duties as assigned.

Required Qualifications

Level I/II:

• High school graduate or equivalent.
• Criminal Background Check and thorough background investigation to include a polygraph exam, psychological exam and drug screen testing.
• Must pass an approved proficiency examination administered by the Director of Police or his/her designee.
• Demonstrated ability to follow oral and written instructions, multi-task and work under stressful situations.
• Must possess the physical ability to hear ordinary telephone conversations and visually see written paper documents and electronic visual display (computer monitor).
• Knowledge of and functionally operate police telecommunications equipment including 800 MHz/VHF/UHF radio equipment, telephone console, multiple desktop computers, and CCTV control systems.

Level I:

• One year of related experience in communicating clearly and effectively, both verbally and in writing.
• After employment, pass a licensing exam upon successful completion of the TCOLE Basic Enforcement, must be completed within the first 12 months of employment, by employees not processing the following current certifications: TCOLE Basic Telecommunications License; TCIC/ NCIC Full Access Operator course #3802, and TLETS/NLETS Basic Operator's Course #3811.
• Must also complete TCOLE course #2120, Crisis Communication within the first 12 months of employment.
• After employment, successful completion of a minimum of 40 hours of training for a Police Communications Operator as mandated by TCOLE.

Level II:

• Two years of experience in police communications with a law enforcement agency, or its equivalent.
• TCOLE Intermediate Telecommunicator Proficiency Certificate.
• Demonstrate human relations and effective verbal and written communication skills.
• Must have skill in prioritizing and assigning emergency calls for service to police officers.

Preferred Qualifications

Level I/II:

• Associate's Degree from an accredited institution.

Level I:

• TCOLE Basic Telecommunicator Proficiency Certificate Course #1013.
• Crisis Communication Telecommunicator #2120.
• TCIC/NCIC #3802 Full Access Operator certification.
• #3811 TLETS/NLETS.
• Basic Operator's Course.
• TCOLE- Texas Commission on Law Enforcement.
• TCIC/NCIC- Texas Crime Information Center/ National Crime Information Center.

Level II:

• TCOLE Advanced Telecommunicator Proficiency Certificate.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Working Conditions

• Office environment.
• After hours and weekend work is required on an occasional basis.
• Must be able to work on any assigned shift, with varying days off.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.

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