Customer Service Representative
Job Description
*Healthcare Customer Service Rep: Onsite in San Diego*Position Overview: We are seeking a dedicated Healthcare Customer Service Representative to join our team at a leading pharmacy benefit company. This role involves working in a call center environment, handling inbound and follow-up calls, and providing exceptional customer service. The ideal candidate will have a strong attention to detail and the ability to accurately enter information while utilizing multiple systems and programs.
Key Responsibilities:
* Handle inbound calls and follow-up calls from customers.
* Answer questions related to prior authorization, general inquiries, and confidential information.
* Provide excellent customer service with a high level of attention to detail.
* Accurately enter information and update communication with customers.
* Manage a call volume ranging from 50-100 calls per day, depending on complexity.
* Utilize multiple systems and programs to track information and update customer records.
Required Skills:
* Experience in a call center environment.
* Strong customer service skills.
* Healthcare experience preferred.
Qualifications:
* Minimum of 1 year of call center experience.
Work Environment:
* Schedule: Monday to Friday, 5am-6pm (must be open to working any shift within this range).
* Mandatory 10 hours of overtime each week during open enrollment in the Fall.
* Mandatory overtime in January and February.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
*Medical, dental & vision
*Critical Illness, Accident, and Hospital
*401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
*Life Insurance (Voluntary Life & AD&D for the employee and dependents)
*Short and long-term disability
*Health Spending Account (HSA)
*Transportation benefits
*Employee Assistance Program
*Time Off/Leave (PTO, Vacation or Sick Leave)
Posting close: 10/25
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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