Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Are you passionate about engaging stakeholders and making change easier for teams and individuals? The Health Information Technology & Services (HITS) department at Michigan Medicine is seeking a Customer Experience Analyst Intermediate to join our team. This is a unique opportunity to shape communication strategies and change initiatives that impact thousands of employees and healthcare professionals.

You will collaborate with the Clinical & Revenue Cycle Portfolio Change Management Lead and internal partners including physicians, nurses, and other clinical staff to conduct audience research and develop communication strategies that promote adoption. Through thoughtful content creation and stakeholder engagement, you will help shape a positive user experience during periods of transition. 

Who We Are

HITS plays an essential role at Michigan Medicine, supporting more than 35,000 clinicians, researchers, learners, and staff with innovative technology solutions. Our Customer Experience (CX) Team focuses on user-centered service design, employee communications, and organizational change management to ensure smooth adoption of new technologies and processes. We thrive in a collaborative, fast-paced environment where teamwork and adaptability drive success.

Responsibilities*

Organizational Change Management & Communications Planning

Stakeholder Engagement & Research

Risk Management & Sponsor Support

Sustainability & Leadership

Required Qualifications*

Desired Qualifications*

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Benefits  

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits 

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.  

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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