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Advisement Support Specialist

Santa Fe College

Job Description

Compensation

$34,658.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on February 6, 2025.

The Academic Advisement Center (AAC) at Santa Fe College (SF) is dedicated to assisting and supporting Associate in Arts (A.A) students who are embarking on their educational journey by providing information, guidance, and advisement. Through personalized guidance tailored to individual needs and goals, the Center provides valuable assistance for students navigating their degree program, exploring academic interests, and overcoming educational challenges.

The Advisement Support Specialist provides customer service in support of the general operations of the Academic Advisement Center and assists with general office management. The Support Specialist is charged with overseeing the operations of the front desk and is expected to provide outstanding customer service in person, as well as over the phone, and assisting with the hiring, training, and supervision of student employees. This position may need to work a flexible schedule, including extended hours during peak service periods and special events.

Job Description

Responsibilities and Duties Include:

  • Provides support activities for the department such as answering telephones and directing calls, welcoming and assisting students, staff, and visitors at the front desk by responding to inquiries and providing some front-line levels of resolution while making appropriate referrals as necessary.

  • Checks in students for their advising services and schedules appointments in person and over the phone.

  • May assist students with application and enrollment processes; provides Advisement specific aid and eligibility guidance, as appropriate.

  • Communicates, collaborates and maintains relationships with internal and external community constituents.

  • Provides administrative support making travel arrangements, department purchasing, inventory, and requisitioning of supplies, equipment, and furniture.

  • Reconciles department service usage reports and compiles and logs supporting documentation records.

  • Assists with the management and maintenance of facilities and technology, which may include arranging for corrective and preventative maintenance or ensuring cleanliness and sterile conditions.

  • May open, secure and maintain schedules for rooms, labs and lecture halls.

  • May interview, hire, schedule, and supervise the work of student employees.

  • Compiles and tracks student records and data including advising appointments, evaluations, enrollment, registration and graduation.

  • Maintains confidentiality and security of student and/or department records and other sensitive information.

  • May assist in the development or upkeep of the department/area webpage, visual displays, flyers, materials, document, and student scheduling systems.

  • May need to work a flexible schedule, including extended hours during peak service periods and special events.

  • Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

  • Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.

  • Provides service excellence through courteous, informed, accessible, and professional engagement.

  • Performs other duties as assigned. 

Reports to: Lead Advising Specialist

QUALIFICATIONS

Required: High school diploma or equivalent with two (2) years of related work experience and/or completed education equal to two (2) years.

Additional Requirements: A criminal background check will be conducted.

Preferred: Experience in a higher education setting and knowledge of SF.

General Knowledge, Skills, and Abilities

  • Ability to work successfully in a multi-cultural environment.

  • Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.

  • Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.

  • Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.

  • Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.

  • Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

  • Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.

  • Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.

  • Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.

  • Results Orientation – proven ability to set and exceed established targets.

  • Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

  • Detail Oriented - Proven accuracy and attention to detail.

  • Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process:  All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
 
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.

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