Job Description

The Clark is a leading cultural institution and actively seeks employees who are energized and motivated by its dual mission as an art museum and a center for research and higher education, dedicated to advancing and extending the public understanding of art. The Clark’s mission and its geographical location define three essential aspects of its character and identity: the quality of its art, the beauty of its pastoral setting, and the depth of its commitment to the generation of ideas. Clark employees enjoy the opportunity to live and work in the Berkshires of Western Massachusetts, a place of rich natural beauty, a dynamic environment defined by its deep cultural resources, and a region that is growing as both a center of innovation and a major tourist destination.

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The Clark Art Institute seeks a creative, collaborative, and service-driven Technical Business Analyst to join its growing IT team. This is a primarily on-site role at the Clark’s campus in Williamstown, Massachusetts; relocation assistance is available.

The Business Application Analyst for Engagement Systems provides consultation and support to Clark Art Institute staff to develop, improve, and manage engagement-focused technology systems, data, and processes. This role is the primary administrator and a subject matter expert for the Clark’s engagement systems such as CRM, event/admissions ticketing, email marketing, point-of-sale, and event/venue management, and serves as primary IT liaison to stakeholders such as Advancement, Visitor Services, Public Programs, Education, and Communications.

About the Clark and Clark IT
The Clark Art Institute is a renowned dual-mission art museum and research/academic institution located in the beautiful Berkshires of western Massachusetts.

The Clark’s IT organization is a small, but evolving, team currently comprised of four full-time staff, a managed service provider, and 2-3 on-call or contracted staff. Our goal is to develop an IT organization with robust core IT, enterprise technology, and A/V support via thoughtful improvements to our technology infrastructure and hiring of creative, talented, and collaborative staff across these functional areas.

Key Responsibilities

• Application Administration 
  • Serve as primary administrator for the Clark’s engagement systems and related databases, including but not limited to CRM, ticketing, and point of sale. 
  • Plan, configure, maintain, and support enterprise applications and related hardware within the Clark’s technology ecosystem. 
  • Ensure the secure and reliable operation of enterprise applications. 
  • Configure, support and maintain integrations and dependencies between engagement applications and other enterprise systems. 
  • Ensure that applications and related databases are configured according to best practices and compliance requirements for privacy and cybersecurity. 
  • Participate in the development, documentation, and regular testing of disaster recovery policies and procedures. 
  • Provide supplementary/backup support and administrator for other enterprise systems such as HR, payroll, and accounting. 
• Data management & governance 
  • Support institutional data governance initiatives including participation in relevant workgroups and project teams. 
  • Develop, document, and enforce data management standards for the Clark’s engagement systems, ensuring that these standards align with the overall data management and governance strategy of the institution. 
  • Collaborate with application and data owners to ensure consistent and reliable data collection and storage. 
• Consultation & planning 
  • Work with stakeholders to assess technical and business needs, identifying and acting on opportunities to improve business processes and outcomes through new and existing technologies. 
  • Develop recommendations for hardware, software, and configurations to meet established needs. 
  • Assist with the development and oversight of technology and data governance standards, policies & processes. 
  • Encourage and support a culture of continuous improvement in support of the Clark’s strategic, sustainability, and business goals. 
• Technical Support, Training, and Documentation 
  • Develop and participate in a working group/community of practice for functional technologists across the institution to develop and maintain standards, policies, and cross-training for institutional applications. 
  • Provide backup or supplementary Help Desk and other technical support as needed. 
  • Identify opportunities for end user training. Plan, develop, and provide one-to-one, group, and recorded training for Clark staff as appropriate. 
  • Develop and maintain support documentation for internal IT use. 
  • Develop and maintain support documentation for client use. 
• Other duties as assigned. 

Minimum Starting Salary: $73,000/yr.

Qualifications
Education, Training, and Skills 

• High school diploma or equivalent 
• CRM administration  
• Admissions/event ticketing/membership management systems  
• Point-of-Sale systems  
• Data governance concepts 
• Data security & privacy best practices 
• Database design and management 
• SQL query language and reporting 
• Application and database integration 
• Project and change management methodologies  
• Business process analysis and improvement strategies and methods 
• Troubleshooting methodology 
• Customer service and conflict resolution 
• Technical documentation and training 

 
Work Experience 

• 5+ years' experience in a technical support and administration role for one or more enterprise applications, preferably CRM or Donor Management systems and related applications. 
• Experience working in museums, arts/culture organizations, education, or similar industry preferred 
• Experience planning, implementing, and supporting enterprise systems and applications 
• Experience working with outside vendors for consultation, implementation, and support 
• Experience discovering, mapping/documenting, and developing technology-enabled business process solutions in an enterprise environment. 
• Experience working with individuals with a variety of backgrounds and identities. 
• Experience evaluating, planning, and implementing cybersecurity and data privacy policies and procedures 
• Experience supporting point-of-sale, enterprise printing, and other business hardware solutions 

Physical Demands and Work Environment 
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical Demands: Sitting for long periods, standing, walking 
• Work Environment: Office environment with cubicles

Employment at the Clark is contingent on the verification of background information submitted by the applicant.

The Clark is an equal opportunity employer, and is committed to the principles of diversity, equity, inclusion, and accessibility (DEIA). We strongly encourage applications from individuals from all identities and backgrounds.

The Clark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or transgender status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.

The Clark considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

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