$39.43 - $51.29 Provides leadership, guidance, monitoring, and efficient operation for system wide COVID operations and special projects throughout primary care. Works collaboratively with each primary care clinic administrator to ensure services are facilitated to provide maximum opportunity for patient access to consistent and efficient care. Serves as lead point person for COVID response across the consortium.

• Provides leadership and oversight to SEARHC’s COVID team members.
  • Establishes a framework for continuous quality improvement, measurement, and achievement of goals.
  • Maintains ongoing tracking of system performance.
• Facilitates effective communication for administration and staff.
  • Provides consistent focus on teamwork and communication regarding common objectives among primary care clinic administrators.
  • Coordinates closely with primary care clinic administrators and senior leadership to ensure that COVID staff and operations have the technology, equipment, information, and resources required to provide an outstanding patient experience.
• Analyzes COVID-related activities and implements strategies that support effective use of resources that assure quality and productivity goals are achieved.
• Supports the development of any new service lines within primary care.
• Creates a system to continually obtain feedback from internal and external stakeholders and SEARHC staff to evaluate obstacles/barriers of efficient and effective processes and coordinates with other departments to implement strategies to eliminate obstacles/barriers.
• Closely monitors patient satisfaction and responds quickly to all related patient concerns and suggestions.
• Plans and implements customer satisfaction processes to guarantee the best use of specialists’ time and highest possible access to care for patients.

• Meets annual metrics set forth by management.
• Assures ongoing, quality improvement.
• Analyzes workflows.
• Maximizes efficiencies.
• Conducts process improvement initiatives, meeting regulatory requirements such as The Joint Commission.

• Supervisory responsibilities required.

• Bachelor’s degree in business administration, nursing, or a health-related field
  • 4-6 years of relevant healthcare experience may be exchanged for a degree
• Master’s degree in business administration or health-related field preferred
• Project Management Certification or lean six sigma training preferred

• 3-5 years of office experience with administrative and project oversight in a healthcare facility
• Prior experience leading teams

• Clinic staffing and organization, scheduling, and patient flow
• Quality improvement activities
• Revenue cycle management
• Applicable certification and accreditation processes for internal and external providers
• Case management processes and workflow

• Working cooperatively with various disciplines, staff, providers, and administration
• Administration, supervision, and organization
• Proficiently navigating and understanding various medical electronic health records (Cerner and potential for telemedicine systems)
• Outstanding oral and written communication

• Mediate and resolve conflict
• Provide leadership and foster collaboration
• Recruit and retain qualified staff
• Work with diverse staff
• Adapt to consistently changing healthcare environments and organizational demands

• Periodic travel to clinics throughout the consortium.